Support

Need a hand?

We're a very small kennel, but we read everything. Email us and a human will get back to you — usually within a couple of days.

To help us help you faster, it's useful to include: your iPhone model, your iOS version, and what you were doing when the problem happened. Screenshots are always welcome.

Common questions

Where is my data stored?

Entirely on your iPhone. Frankie's Habits has no accounts and no servers — your habits, logs and Frankie never leave your device. See the privacy policy for the full picture.

How do I manage or cancel my subscription?

Adoption is billed by Apple through your App Store account, so it's managed there rather than in the app: open Settings on your iPhone → tap your name → Subscriptions → Frankie's Habits. If you cancel, you'll return to free fostering at the end of your current billing period.

I deleted the app — can I get my dog back?

Because everything lives on your device, deleting the app also deletes your data, and we have no copy to restore. We know — we're sorry. Think of it as the one genuinely permanent goodbye in the app.

Something else?

Feature ideas, bug reports, photos of your actual dog — all welcome at hello@frankieshabits.app.